Customer Overview
The customer is a healthcare services organization headquartered in India, operating more than 600 clinics and medical care centers worldwide. Approximately 400 locations are in India, with a further 200 locations across the Middle East, the United States and Europe. The organization has more than 6,000 staff members, while its central IT operations are managed from the India headquarters.
The Challenge
The organisation operated a large number of remote desktop systems across geographically distributed healthcare locations. Many endpoints were configured in independent workgroups without centralised device management. Doctors, local healthcare workers and agency staff required access to the organisation’s IT environment. This created significant challenges in protecting sensitive information, including: • Patient contact details and medical records • Access from geographically distributed locations • Unmanaged or independently operated endpoints • Data leakage and unauthorised information sharing • Limited centralised monitoring of security activities • Healthcare compliance and governance requirements
CyberAxis Approach
CyberAxis adopted a data-first and centralised security approach focused on protecting patient information, controlling endpoint access and improving security visibility. The engagement combined preventive controls, centralised endpoint governance, continuous monitoring and ongoing compliance advisory.
Solution Implemented
CyberAxis implemented the following security controls:
- Data Loss Prevention policies to control the movement and sharing of sensitive patient information
- Microsoft Intune enrolment and centralised management of organisational endpoints
- Access restrictions limiting official Microsoft 365 email and Office.com services to authorised office-managed systems
- SIEM implementation for centralised collection and analysis of security events • Integration of systems with CyberAxis Managed SOC – vSOC services • Continuous monitoring and security incident visibility • vCISO advisory to support governance, risk management and compliance requirements
Business Value
The solution established stronger governance over endpoints, user access and sensitive healthcare information. The organisation gained:
- Centralised visibility and management of distributed endpoints
- Improved protection of patient and organisational data
- Controlled access to Microsoft 365 services
- Continuous monitoring through SIEM and vSOC
- Better oversight of security and compliance requirements
- Ongoing strategic guidance through CyberAxis vCISO services
