Customer Overview
The customer is a large government enterprise in India with about 500 administrative and office employees who access email, documents, business applications and internal IT systems. A much larger field workforce had limited need for corporate IT access. The operating environment required secure identity management, device control, email protection, cloud governance and centralized security monitoring across office and field locations.
The Challenge
- The organization had limited cybersecurity controls and no centralized security framework for identities, devices, email, cloud services or security monitoring.
- The environment lacked EDR, centralized email security, AD or LDAP-based identity management, Single Sign-On, endpoint management, SIEM monitoring, geographic access controls, formal VA&PT and defined cloud application access controls.
- Employees could access business systems without centralized identity governance or device compliance verification, increasing the risk of access from personal, unauthorized or non-compliant systems.
- Email and Microsoft 365 access could potentially occur from unauthorized devices or locations outside India, while limited monitoring made it difficult to detect suspicious logins, malware indicators, configuration weaknesses and unauthorized activity.
- The customer needed a scalable, centrally managed and secure IT environment without disrupting day-to-day government operations.
CyberAxis Approach
CyberAxis followed a phased implementation model covering assessment, Microsoft 365 migration, identity and access security, Intune device management, email and cloud security, SIEM deployment, VA&PT, remediation and continuous improvement. The approach first assessed the existing IT environment, user base, access methods, network controls and cloud readiness, then migrated users to Microsoft 365 Business Premium. Entra ID, SSO, MFA and Conditional Access were implemented, corporate devices were enrolled into Intune, email and cloud controls were enabled, SIEM solution deployed for centralized monitoring, and VA&PT findings, network gaps and cloud gaps were remediated through periodic reviews.
Solution Implemented
- Microsoft 365 Migration: Approximately 500 administrative and office users were migrated to Microsoft 365 Business Premium, enabling secure access to Exchange Online, Teams, SharePoint Online, OneDrive for Business, Office applications, Entra ID, Intune and Microsoft Defender security capabilities.
- Centralized Identity and SSO: Microsoft Entra ID was implemented as the central identity platform, with Single Sign-On and multifactor authentication improving control over authentication, provisioning and access termination.
- Intune-Based Device Governance: Microsoft Intune was used to register and manage corporate endpoints, enforce compliance policies and allow Microsoft 365 access only from approved, managed and compliant devices.
- Conditional Access and Official-Device-Only Email: Policies restricted email and Microsoft 365 access from personal computers, unregistered laptops, unauthorized mobile devices, unsupported applications, non-compliant endpoints and risky access channels.
- India-Only Access Control: Location-based Conditional Access blocked Microsoft 365 and email access from outside India except through an approved exception process, reducing exposure to compromised credential and foreign login risks.
- Email Security: Anti-phishing, anti-spam, malware detection, malicious attachment and URL protection, impersonation protection, external sender identification, quarantine review, email authentication and reporting controls were enabled.
- SIEM: SIEM SOLUTION was implemented to collect and monitor security logs from available endpoints, servers, security devices, cloud environments and Microsoft 365 services, with alerts for failed logins, suspicious authentication, privilege escalation, malware indicators, abnormal endpoint behaviour, policy violations, file integrity changes, suspicious admin actions, cloud alerts, network events and restricted-location access attempts.
- Biannual VA&PT: A twice-yearly vulnerability assessment and penetration testing programme was established across relevant infrastructure, applications, endpoints, network devices and externally exposed systems, including risk classification, remediation guidance, closure verification and management reporting.
- Network and Cloud Security Remediation: CyberAxis reviewed and remediated open ports, weak access rules, insecure remote access, segmentation issues, unsupported systems, outdated services, insecure configurations, logging gaps, cloud configuration gaps, privileged access, sharing controls, external collaboration and risky sign-in monitoring.
- Key Controls Implemented: Microsoft 365 Business Premium, Entra ID, SSO, MFA, Intune, device compliance, Conditional Access, India-only access, official-device-only email, email threat protection, endpoint security controls, SIEM, centralized monitoring, VA&PT, network remediation, cloud posture improvement, administrative access governance and security reporting.
Business Value
- The organization moved from limited cybersecurity controls to a centrally managed, identity-driven and monitored digital workplace.
- Approximately 500 administrative and office users were centrally managed through Microsoft 365 Business Premium.
- Corporate identity, SSO, MFA and Conditional Access improved control over user authentication and approved service access.
- Intune device compliance and official-device-only access reduced the risk of email and Microsoft 365 access from personal, unknown or non-compliant systems.
- India-only access restrictions reduced exposure to foreign login attempts, impossible travel incidents and credential-based attacks from external locations.
- Email security controls improved protection against phishing, malware, spoofing, malicious attachments, credential theft and business email compromise.
- SIEM provided centralized visibility, event correlation and improved investigation capability for suspicious user, endpoint, cloud and network activity.
- Biannual VA&PT, network remediation and cloud security improvements reduced security gaps and strengthened audit readiness and management reporting.
- The engagement created a Zero Trust-oriented environment where users, devices, login locations and access requests can be verified and controlled.
- The solution provides a scalable foundation for protecting government information, supporting employees and enabling future digital transformation initiatives.
